El Mouradi Club Kantaoui

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Snabba fakta
Incheckning från | 14:00 |
---|---|
Utcheckning senast | 12:00 |
Frukost | Frukost tillgänglig |
Husdjur | Husdjur är inte tillåtna |
Barn | Barn är välkomna på detta hotell |
Faciliteter
Mer om El Mouradi Club Kantaoui

El Mouradi Club Kantaoui
El Mouradi Club ligger i hjärtat av semesterorten Port el Kantaoui, precis vid havet och en vacker sandstrand. Denna resort är idealisk för dig som längtar efter en fartfylld strandsemester med många aktiviteter.
Betyg och omdömen
Omdömen från resenärer
Kommentar: 28 okt. 2024
Vistades där: okt. 2024
Värsta tiden någonsin
Svar från hotellet
Kommentar: 9 november
Regarding the room, we do offer a variety of accommodations, and while we regret that the first room did not meet your preferences, we were glad to be able to move you to another. However, we understand your concern about privacy, and we will review our room allocations to ensure more comfort for future guests.
As for the restaurant, we do our best to manage high volumes of guests, especially during peak times. We apologize if you found the food quality lacking, and we will certainly address this with our kitchen team to ensure improvements moving forward.
We do value all feedback, and we are committed to continuously improving our services. We hope that, despite your experience, you might consider giving us another opportunity to demonstrate the quality and hospitality we are known for.
Kommentar: 25 okt. 2024
Vistades där: okt. 2024
Så FATTIG
Hur kommer det sig att jag bor med en all-inclusive bräda och jag måste betala för en vattenflaska, jag har aldrig sett det förut.
Alla solstolar runt poolen är trasiga.
Jag rekommenderar verkligen inte detta hotell.
Svar från hotellet
Kommentar: 9 november
We pride ourselves on offering a high standard of cleanliness and comfort for our guests, and we are disappointed that you found your room and the food below expectations. We take cleanliness seriously and will ensure that the areas you mentioned are thoroughly reviewed and addressed with our housekeeping team.
Regarding the all-inclusive service, we understand your frustration about the bottled water. Please note that we offer complimentary water in several locations around the hotel, including at the bar during meals. We will review the clarity of our all-inclusive offerings to avoid any confusion for future guests.
As for the sunbeds, we do apologize for any inconvenience caused. We are in the process of replacing damaged furniture around the pool area, and we appreciate your understanding as we work to enhance our facilities.
Kommentar: 22 okt. 2024
Vistades där: okt. 2024
Snälla gå inte in på detta hotell!
Svar från hotellet
Kommentar: 9 november
We take all concerns regarding cleanliness and food safety very seriously. We have high standards for hygiene, and the situation you describe with the food and staff handling is not in line with our protocols. We will investigate this matter thoroughly with our kitchen and service teams to ensure that such incidents do not occur again.
Regarding the noise, we understand how important it is to have a peaceful environment during your stay, and we sincerely apologize for any disturbances you encountered. We will review the issue of noise in the corridors and take steps to address it in order to improve the overall comfort for our future guests.
We appreciate your feedback, as it helps us identify areas for improvement, and we hope that you will reconsider your decision to avoid our hotel in the future. We strive to provide a better experience for every guest, and we will be taking your comments into account as we continue to enhance our services.
Kommentar: 21 okt. 2024
Vistades där: okt. 2024
Smutsigt och äckligt. Gå in på egen risk
Saluhallen... Det är värre än en svart fredagsrea. Jag kunde inte tro det folk stapla mat på så många tallrikar som de kunde få (sedan lämna det mesta, vilket jag kan förstå) . Om du gillar fet mat, är detta för dig. Jag är bara glad att Hard Rock Cafe ligger längre fram. Bästa maten och tillagad till perfektion. Till skillnad från hotellutbudet. Som med de flesta andra recensioner ser ser servitrisen bara efter de som ger dricks, otur eftersom jag bara ger dricks i slutet av veckan, så jag sparade lite pengar.
Barpersonalen utanför och på stranden var lysande, skrattade och skämtade, förståeligt, med tanke på bristen på drycker de har att arbeta med. . . .
Stranden var trevlig. . . .
Kunde inte vänta med att åka hem...
Svar från hotellet
Kommentar: 9 november
Firstly, we would like to address the room cleanliness concerns. This is certainly not the standard we strive for, and we are very sorry that your rooms were not up to par. We are currently reviewing our housekeeping practices to ensure that all rooms are thoroughly cleaned and meet the expectations of our guests, including bathroom maintenance.
Regarding the room changes, we apologize for the inconvenience this caused. Our primary goal is to ensure our guests’ satisfaction, which is why we offered you multiple room options in an effort to find one that would meet your needs. We understand that these changes were disruptive, and we will review our procedures to ensure a smoother experience for future guests.
The issue with the electricity and towels is also concerning, and we sincerely apologize for the lack of prompt service. Our team acted to solve to resolve these matters.
As for the dining experience, we are sorry that the food did not meet your expectations. We offer a variety of options to cater to different tastes, and we understand that food quality is an important aspect of any stay. Your comments have been forwarded to our kitchen and restaurant management team for review and improvements.
We are glad to hear that you enjoyed the beach and that our bar staff were able to provide a positive experience despite the challenges they faced. We appreciate your recognition of their hard work.
We take all feedback seriously, as it helps us improve. We will continue to work on improving our services to ensure a better experience for all future guests.
Kommentar: 8 okt. 2024
Vistades där: aug. 2024
Dåligt hotell
Detta kan ha varit en 4 stjärna 5 år tillbaka.
Mat är mycket tredje världen utan livsmedelsbeskrivningar.
Hotellpersonalen ber människor att lämna 5-stjärniga recensioner.
Vänligen läs alla recensioner inte de falska.
Svar från hotellet
Kommentar: 9 november
We take great pride in the quality of our facilities and services, and we are continuously working on maintaining and upgrading our property. While it is true that our hotel may have been built a few years ago, we regularly refurbish our spaces to ensure comfort and meet the standards of our guests. We are currently in the process of making further improvements, and we will consider your feedback as we continue these efforts.
Regarding the food, we offer a variety of dishes designed to cater to different tastes, and we understand the importance of clear labeling. Your comments have been forwarded to our restaurant team to ensure better clarity and diversity in our food offerings moving forward.
As for your concerns about the reviews, we want to assure you that all feedback, whether positive or negative, is taken seriously. We do not encourage or promote any type of fake reviews. Our priority is always to provide an honest and transparent service to all our guests.
We hope that you will consider giving us another opportunity to demonstrate the improvements we are making. Your feedback is invaluable, and we are committed to ensuring a better experience for future visitors.
Plats
Zone Touristique El Kantaoui, Akouda, 4089, Tunisien|0,39 km från Shopping Center Ali Baba
Incheckning och utcheckning
Checka in från:
14:00
Checka ut före:
12:00
Bra att veta
Barn är välkomna på detta hotell
2 år och yngre
Barn kan använda extrasängar utan kostnad.
Husdjur är inte tillåtna
Frukost tillgänglig
Frukostpris
Kontakta hotellet för prisinformation
Local laws restrict unmarried guests from sharing rooms. Guests need to providing proof of marriage. This only applies to local guests (Tunisian nationality).
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